Services
As a medical solutions integrator, Medives manages the complete project lifecycle — from needs assessment and solution design to delivery, installation, training, and long-term support. We handle every detail so you can focus on patient care.
Our Services
Global Logistics
End-to-end shipping coordination worldwide — sea, air, rail, and express. We handle freight forwarding, customs clearance, warehousing, cargo insurance, and last-mile delivery. Free shipping for orders above $50,000.
- Ocean, air, rail, and express freight options
- Customs clearance at origin and destination
- Temperature-controlled delivery for IVF consumables
- DDP (Delivered Duty Paid) available for orders >$200K
Regulatory Compliance
Navigate complex international medical device regulations with confidence. We handle CE marking, FDA registration, ISO certification verification, and country-specific regulatory filings. Two-sided consulting: we help Chinese manufacturers get certified AND help foreign companies enter China.
- CE MDR / FDA 510(k) preparation support
- ISO 13485 manufacturer verification
- Country-specific registration (NMPA, EU, US, ASEAN)
- WHO Prequalification (WHO PQ) support
Quality Assurance
Rigorous quality control at every stage. Factory audits, pre-shipment inspections, sample testing, and ongoing supplier performance monitoring to ensure product consistency. Every factory audited under ISO 13485.
- On-site factory audits ($800-2,000) and virtual audits ($300-800)
- Pre-shipment inspection (AQL sampling per ISO 2859)
- Full 100% inspection for critical devices
- Container loading supervision
Installation & Training
Professional equipment installation, commissioning, and operator training. Remote-guided installation available for simpler equipment. On-site engineering for complex systems. All training includes manuals and certificates.
- On-site installation: 1 engineer, up to 5 working days
- Remote installation support: $300-800 (video-guided, 30-min setup)
- Operator training: device operation, clinical use, maintenance basics
- AI software training: workflow integration, report reading
After-Sales Maintenance
Comprehensive after-sales support including warranty, preventive maintenance, spare parts, and remote technical support. Extended warranty up to 5 years. Emergency on-site engineer dispatched within 5-7 days.
- Standard warranty: 12 months, parts + labor
- Extended warranty: Year 2-3 at 5-8% of equipment value/year
- Remote diagnosis within 24 hours (standard SLA)
- Hot spare parts: 3-5 business days delivery
Supplier Matching
Connect with verified Chinese medical manufacturers that match your specifications. We pre-screen suppliers for capability, capacity, certifications, and reliability. Shortlist 3-5 qualified candidates per inquiry.
- Supplier identification based on specific product needs
- Certification verification (CE, FDA, ISO 13485)
- Factory capability assessment
- Sample coordination and evaluation support
Supply Chain Optimization
Optimize your medical product supply chain for cost, speed, and reliability. Dedicated procurement manager, consolidated ordering, quality assurance, and inventory management. Procurement-as-a-Service (PaaS) for hospital chains.
- Dedicated procurement manager for your account
- Consolidated ordering from multiple suppliers (bulk savings)
- Quality assurance on all shipments
- Inventory management and demand forecasting
China Market Entry Consulting
Your gateway to China's $30B medical device market. We help foreign medical device companies enter the Chinese market with NMPA registration, distributor matchmaking, market research, and operational support. Leverages our deep understanding of the Chinese healthcare ecosystem.
- NMPA registration: Class I ($5K-10K, 3-6 months), Class II ($15K-40K, 6-15 months), Class III ($30K-80K+, 12-24 months)
- Market research + competitive landscape analysis
- Chinese distributor/agent screening and matchmaking
- Clinical trial and CRO resource coordination
End-to-End Service Delivery
Every project follows a structured process from inquiry to long-term support. Here's exactly what to expect at each stage.
Inquiry & Design
Phase 1 of 6
Inquiry Received
Web form, email, or LinkedIn. AI auto-tags and assigns within 2 hours.
Solution Design
Our team designs a customized equipment package with verified manufacturers, certifications, and pricing.
Quotation Issued
Detailed quote with equipment specs, pricing, delivery terms. Valid for 30 days.
Sample & Validation
Phase 2 of 6
Sample Shipment
Sample evaluation before bulk order. Fee refundable against first commercial order.
Technical Review
Your technical team evaluates samples. Video demos and remote support available.
Commercial Negotiation
Final pricing, payment terms (30% deposit + 70% before shipment), and delivery terms agreed.
Production & QC
Phase 3 of 6
Order Confirmed
Contract signed, order number generated. Supplier notified to begin production.
Production
Supplier manufactures to spec. Weekly progress updates. Standard lead time: 30–45 days.
Pre-Shipment Inspection
AQL sampling per ISO 2859. QC report uploaded. Packing list created. Customer approval before shipment.
Logistics & Delivery
Phase 4 of 6
International Shipping
Ocean freight (20–40 days) or air freight (3–7 days). Cargo insurance. BOL and tracking provided.
Customs Clearance
Commercial invoice, packing list, certificate of origin. DDP available for orders >$200K.
Delivery Confirmation
Customer sign-off with delivery proof. Schedule installation and training.
Installation & Training
Phase 5 of 6
Site Survey & Installation
Pre-installation site survey, equipment setup, calibration, and performance verification. 1 engineer, up to 5 days on-site.
Operator Training
Device operation, clinical use, maintenance basics. Training manual + certificate of completion.
Customer Acceptance (SAT)
Site acceptance test with customer sign-off. Installation confirmation document delivered.
After-Sales & Renewal
Phase 6 of 6
Warranty Coverage
12 months standard (parts + labor). Remote diagnosis within 24 hours. On-site within 5–7 days.
Ongoing Support
Preventive maintenance, spare parts supply, remote technical support. Extended warranty available up to 5 years.
Consumable Replenishment
Auto-replenishment subscription for consumables and reagents. Never run out of essential supplies.
Typical Project Timeline
Inquiry to Quote
2–5 days
Order to Shipment
30–60 days
Shipping (Ocean)
20–40 days
Install + Training
1–2 weeks